Refund policy
Returns & Exchange Policy
At Dunnavant Design Studio, each piece of stationery is crafted with care and attention to detail. We want you to love your purchase, and we stand by the quality of our products.
Returns & Exchanges
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Non-Custom Orders: Unused, unopened items may be returned or exchanged for a product of equal value within 14 days of delivery. Items must be in their original packaging and in resalable condition.
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Custom & Personalized Orders: Because these items are made uniquely for you, we cannot accept returns or exchanges unless the product arrives damaged or incorrect.
Damaged or Incorrect Orders
If your order arrives damaged or with an error on our part, please contact us within 7 days of delivery at dunnavantdesigns@gmail.com. We will work quickly to make it right by replacing the item or offering a full refund.
How to Initiate a Return
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Email us at dunnavantdesigns@gmail.com with your order number and reason for return.
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We will provide instructions and a return shipping address.
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Once the item is received and inspected, your refund (minus shipping costs) will be issued to your original payment method.
Important Notes
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Shipping fees are non-refundable.
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Customers are responsible for return shipping costs unless the return is due to damage or error.
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We recommend using a trackable shipping method to ensure your return arrives safely.
Our Commitment
As a luxury stationery boutique, we value your trust and satisfaction. If you ever have a concern about your order, please reach out—we are here to ensure your experience with us is nothing less than exceptional.
Returns & Exchanges
At Dunnavant Design Studio, each piece is created and curated with great care and intention. We take pride in the quality of our work and want every order to feel truly considered.
Non-Custom Pieces
Unused and unopened items may be returned or exchanged within 14 days of delivery. Items must remain in their original packaging and in resalable condition. Exchanges may be made for a piece of equal value.
Custom & Commissioned Work
All custom suites, personalized stationery, and commissioned artwork are created uniquely for each client. For this reason, these pieces are final sale and not eligible for return or exchange once approved and completed.
Damaged or Incorrect Orders
If your order arrives damaged or if an error has occurred on our end, please contact us within 7 days of delivery at dunnavantdesigns@gmail.com. We will promptly arrange a replacement or issue a refund as appropriate.
Return Process
To initiate a return, please email dunnavantdesigns@gmail.com with your order number and reason for return. Return instructions will be provided upon review.
Once received and inspected, eligible refunds will be issued to the original form of payment, excluding original shipping costs.
Additional Considerations
Shipping fees are non-refundable. Return shipping costs are the responsibility of the client unless the return is due to damage or error. We recommend using a trackable shipping method to ensure safe delivery.
Our Commitment
As a boutique studio, we value both craftsmanship and client experience. If you have any concerns regarding your order, we welcome you to reach out—each piece we create is meant to be received with confidence and enjoyed for years to come.